Privacy Policy

Last updated: 11 September 2026

Hardwick Sherwood Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, make an enquiry or use our services.

1. Who We Are

Hardwick Sherwood Ltd is a property and facilities management company based in North Somerset, United Kingdom.

For the purposes of UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Hardwick Sherwood Ltd is the data controller for personal information covered by this policy.

Data Controller: Hardwick Sherwood Ltd
Website: www.hardwicksherwood.co.uk

If you have any questions about this Privacy Policy or how we process your personal information, please contact us using the contact form available on our website.

2. Personal Information We Collect

The personal information we collect depends on how you interact with us.

When you contact us through our website, we may collect:

• Your name
• Email address
• Telephone number, where provided
• Business or organisation details, where provided
• Property or site information
• The contents of your enquiry or message
• Any other information you choose to provide to us

If you become a client, contractor, supplier or other business contact, we may collect additional information reasonably necessary to manage our business relationship and provide our services.

Please do not provide sensitive personal information through our general website enquiry form unless it is necessary for your enquiry.

3. Website Enquiry Form

Our website provides an enquiry form which allows visitors to contact Hardwick Sherwood Ltd.

Information submitted through this form is used to respond to your enquiry, provide information about our services and, where applicable, take steps towards providing a quotation or entering into a contract with you.

The lawful basis for processing this information will normally be taking steps at your request before entering into a contract and/or our legitimate interests in responding to enquiries about our business and services.

Where we specifically ask for your consent, you may withdraw that consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

4. How We Use Your Information

We may use your personal information to:

• Respond to enquiries
• Provide quotations
• Discuss and arrange our services
• Deliver property and facilities management services
• Manage our relationship with clients and prospective clients
• Communicate with contractors, suppliers and other business contacts
• Coordinate cleaning, maintenance, property checks and other services
• Maintain appropriate business and service records
• Process invoices and payments
• Respond to complaints or queries
• Protect our business, clients, employees and properties
• Improve our services and website
• Comply with legal, regulatory, tax and accounting obligations
• Establish, exercise or defend legal claims

We will not use your personal information for purposes incompatible with the reason it was originally collected unless permitted or required by law.

5. Our Lawful Bases for Processing

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, Hardwick Sherwood Ltd may rely upon:

Contract – where processing is necessary to provide services you have requested or to take steps at your request before entering into a contract.

Legitimate interests – where processing is necessary for the legitimate operation of our business, including responding to enquiries, managing properties and services, communicating with clients and suppliers, maintaining appropriate business records and protecting our business.

Legal obligation – where we are required to process information to comply with a legal or regulatory requirement.

Consent – where you have specifically given us permission to process your information for a particular purpose. Where we rely upon consent, you can withdraw it at any time.

6. Website Hosting and IONOS SiteAnalytics

Our website is provided and hosted using services supplied by IONOS.

IONOS SiteAnalytics may collect technical and statistical information about visits to our website. This may include:

• The website or page visited
• Requested files
• The website from which you arrived (referrer)
• Browser type and browser version
• Operating system
• Device type
• Date and time of access
• An anonymised IP address

IONOS SiteAnalytics is used to provide statistical information about website usage and for the technical optimisation of the website.

According to IONOS, SiteAnalytics does not use cookies for this purpose. IP addresses transmitted when a page is requested are anonymised directly after transmission and are processed without personal reference.

We use this information to understand the general performance and use of our website and to help maintain and improve it.

7. Cookies and Similar Technologies

Our website may use cookies or similar technologies where they are necessary to provide website functionality or where additional services have been enabled.

Where a service requires consent before information can be stored on or accessed from your device, we will request your permission through the website's privacy or consent settings.

You can use the Privacy Settings option available on our website to review or change applicable privacy preferences.

Where non-essential cookies or technologies require consent, they should not be activated until that consent has been provided.

You can also manage cookies through your web browser settings.

8. Translation Services

Our website may offer functionality allowing website content to be translated using a third-party translation service.

Loading this service may result in information about your visit or activity being transmitted to the third-party provider.

For this reason, the translation service is not loaded until you choose to accept it where consent is required.

If you decline, the third-party translation functionality will not be loaded, although you can continue to use the main website.

Your choice can be managed through the website's privacy settings.

9. Sharing Your Personal Information

We do not sell your personal information.

We may share personal information where reasonably necessary with organisations that assist us in operating our business or providing our services, including:

• Website and IT service providers
• IONOS, as our website service and hosting provider
• Contractors and service providers
• Cleaning and maintenance providers
• Accountants, insurers, legal advisers and other professional advisers
• Payment and accounting service providers
• Property owners, property managers or other relevant parties where necessary to provide an agreed service
• Government authorities, regulators or law enforcement agencies where required or permitted by law

Where another organisation processes personal information on our behalf, we take appropriate steps to ensure that the information is handled securely and in accordance with applicable data protection requirements.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to people and service providers who reasonably require access for legitimate business purposes.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to comply with applicable legal, accounting, tax, insurance and contractual requirements.

The appropriate retention period depends on the nature of the information and our relationship with you.

Information relating to enquiries that do not result in a business relationship will not normally be retained indefinitely.

12. Marketing Communications

We may contact existing or prospective business customers regarding our services where permitted by law and where we have an appropriate lawful basis to do so.

Where consent is legally required for direct marketing, we will obtain it before sending those communications.

You can ask us to stop sending marketing communications at any time.

We do not sell personal information to third parties for marketing purposes.

13. International Data Transfers

Some technology, communications, website or cloud service providers may process or store information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection legislation and that appropriate safeguards are used where required.

14. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain types of processing
• Request transfer of your information in certain circumstances
• Withdraw consent where we rely upon consent

These rights are subject to certain legal conditions and exemptions.

If you wish to exercise your rights, please contact Hardwick Sherwood Ltd using the contact details available on our website.

We may need to verify your identity before completing a request.

15. Complaints

If you have concerns about how Hardwick Sherwood Ltd processes your personal information, please contact us first so that we have an opportunity to investigate the matter.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.

Further information about your data protection rights and making a complaint is available from the Information Commissioner's Office.

16. Third-Party Websites

Our website may contain links to websites operated by third parties.

Hardwick Sherwood Ltd is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the relevant privacy policy before providing personal information to another website.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.

The latest version will be published on this website and the date at the top of the policy will be updated accordingly.

18. Contact Us

For questions regarding this Privacy Policy, the personal information we hold about you or your data protection rights, please contact:

Hardwick Sherwood Ltd
19 Boulevard
Weston-super-Mare
BS23 1NR
Email: info@hardwicksherwood.co.uk

Alternatively, please use the Contact Us form available on our website.